Claims

Vet fee claims

If you'd like to claim for the cost of your cat having new or continuing treatment for a condition, illness or injury:

Option 1 - Ask your vet to submit a claim online, on your behalf.

Your vet can submit a claim through Pawtal, our free online claim system for vets. This means that there is no paperwork required and claims can be dealt with much faster!

Option 2 - You can download and complete a paper claim form.

Complete the claim form ensuring it is signed by the policyholder. You then pass the form to your vet to complete, where they will attach any invoices and your cat's clinical history. We’ll need a copy of your pet’s full veterinary history to review any claim.

You or your vet should send your claim to us as soon as possible. 

Download a claim form

Send all completed forms to: claimform@animalfriends.co.uk or by post to:

We will aim to process your claim within 2 working days. The process of your claim may take longer if we have not received a fully completed claim form and all the relevant information needed to assess the claim.

To complete a repeat medication claim you must have claimed for the condition previously. If you have not yet claimed for the condition, please complete a Vet's Fees claim form.

Repeat medication claims

To claim for ongoing medication following a previous claim for a specific condition:

Option 1 - Log into your Animal Friends account and submit your claim online.

If you have not accessed your online account before, you’ll need to register first.

Login or register

Option 2 - Download and complete a paper claim form.

Download a claim form

Send all completed forms to: claimform@animalfriends.co.uk or by post to:

We will aim to process your claim within 2 working days. The process of your claim may take longer if we have not received a fully completed claim form and all the relevant information needed to assess the claim.

Pre-authorisation

If you'd like us to pre-approve any condition or amount of treatment prior to it going ahead, for your peace of mind:

Option 1 - Ask your vet to submit a pre-authorisation online.

This means that we can pre-approve treatment via Pawtal within 1 hour if the treatment is covered by your policy. If submitted after 4pm or at the weekend, it will be assessed the following working day.

Option 2 - You can download and complete a paper pre-authorisation form.

If you want to check if treatment will be covered, the quickest way is to ask your vet to check through the Animal Friends online claims system – Pawtal. Alternatively, if your vets aren’t registered to Pawtal they will need to complete and return the ‘pet pre-authorisation form’ from our website.

This will give you the chance to find out whether you’ll be covered before agreeing to the treatment.

Download a pre-authorisation form

Send all completed forms to: claimform@animalfriends.co.uk- including 'Pre-authorisation' in the subject of your email.

or by post to:

We aim to process pre-authorisations within 1 working hour. This process may take longer if we have not received all the required information to assess the pre-authorisation.

Vet fee claims

If you'd like to claim for the cost of your dog having new or continuing treatment for a condition, illness or injury:

Option 1 - Ask your vet to submit a claim online, on your behalf.

Your vet can submit a claim through Pawtal, our free online claim system for vets. This means that there is no paperwork required and claims can be dealt with much faster!

Option 2 - You can download and complete a paper claim form.

Complete the claim form ensuring it is signed by the policyholder. You then pass the form to your vet to complete, where they will attach any invoices and your dog's clinical history. We’ll need a copy of your pet’s full veterinary history to review any claim.

You or your vet should send your claim to us as soon as possible. 

Download a claim form

Send all completed forms to: claimform@animalfriends.co.uk or by post to:

We will aim to process your claim within 2 working days. The process of your claim may take longer if we have not received a fully completed claim form and all the relevant information needed to assess the claim.

To complete a repeat medication claim you must have claimed for the condition previously. If you have not yet claimed for the condition, please complete a Vet's Fees claim form.

Repeat medication claims

To claim for ongoing medication following a previous claim for a specific condition:

Option 1 - Log into your Animal Friends account and submit your claim online.

If you have not accessed your online account before, you’ll need to register first.

Login or register

Option 2 - Download and complete a paper claim form.

Complete the claim form ensuring it is signed by the policyholder. You then attach any invoices and a copy of your dog's prescription.

You or your vet should send your claim to us as soon as possible. 

Download a claim form

Send all completed forms to: claimform@animalfriends.co.uk or by post to:

We will aim to process your claim within 2 working days. The process of your claim may take longer if we have not received a fully completed claim form and all the relevant information needed to assess the claim.

Pre-authorisation

If you'd like us to pre-approve any condition or amount of treatment prior to it going ahead, for your peace of mind:

Option 1 - Ask your vet to submit a pre-authorisation online.

This means that we can pre-approve treatment via Pawtal within 1 hour if the treatment is covered by your policy. If submitted after 4pm or at the weekend, it will be assessed the following working day.

Option 2 - You can download and complete a paper pre-authorisation form.

If your vets aren’t registered to Pawtal they will need to complete and return the ‘pet pre-authorisation form’ from our website.

This will give you the chance to find out whether you’ll be covered before agreeing to the treatment.

Download a pre-authorisation form

Send all completed forms to: claimform@animalfriends.co.uk - including 'Pre-authorisation' in the subject of your email.

or by post to:

We aim to process pre-authorisations within 1 working hour. This process may take longer if we have not received all the required information to assess the pre-authorisation.

Vet fee claims

If you'd like to claim for the cost of your horse having new or continuing treatment for a condition, illness or injury.

Option 1 - Ask your vet to submit a claim online, on your behalf.

Your vet can submit a claim through Pawtal, our free online claim system for vets. This means that there is no paperwork required and claims can be dealt with much faster!

Option 2 - You can download and complete a paper claim form.

Complete the claim form ensuring it is signed by the policyholder. You then pass the form to your vet to complete, where they will attach any invoices and your horse's clinical history. We’ll need a copy of your horse’s full veterinary history to review any claim.

You or your vet should send your claim to us as soon as possible. 

Download a claim form for Vet Fees

Download a claim form for Complementary Therapy

Download a claim form for Remedial Farriery

Send all completed forms to: claimform@animalfriends.co.uk or by post to:

We will aim to process your claim within 2 working days. The process of your claim may take longer if we have not received a fully completed claim form and all the relevant information needed to assess the claim.

Repeat medication claims

To claim for ongoing medication following a previous claim for a specific condition:

Download and complete a paper claim form.

Download a claim form

Send all completed forms to: claimform@animalfriends.co.uk or by post to:

We will aim to process your claim within 2 working days. The process of your claim may take longer if we have not received a fully completed claim form and all the relevant information needed to assess the claim.

Pre-authorisation

If you'd like us to pre-approve any condition or amount of treatment prior to it going ahead, for your peace of mind:

Option 1 - Ask your vet to submit a pre-authorisation online.

This means that we can pre-approve treatment via Pawtal within 1 hour if the treatment is covered by your policy. If submitted after 4pm or at the weekend, it will be assessed the following working day.

Option 2 - You can download and complete a paper pre-authorisation form.

If you want to check if treatment will be covered, the quickest way is to ask your vet to check through the Animal Friends online claims system – Pawtal. Alternatively, if your vets aren’t registered to Pawtal they will need to complete and return the ‘Horse pre-authorisation form’ from our website.

This will give you the chance to find out whether you’ll be covered before agreeing to the treatment.

If a pre-authorisation is submitted between 9am and 4pm, Monday to Friday, we aim to provide an outcome within one working hour. If submitted after 4pm or at the weekend, it will be reviewed the following working day. Your vet should be able to tell you if they’re signed up to the service.

Download a claim form

Send all completed forms to: claimform@animalfriends.co.uk or by post to:

Animal Friends House
1 The Crescent
Sun Rise Way
Amesbury
Wiltshire
SP4 7QA